Our Processing Promise

Your order is in

We'll confirm we have it, if you've not received a confirmation email, please contact us

Processing

We'll hand craft your order within 1-2 working days, and let you know when it's ready to go!

Delivery

We offer 3 [UK] delivery options at checkout, so you can get your order as soon as you need it!

Standard Delivery - Always Free!

Standard delivery is available for all full price items to any UK mainland address.

This offer is not available on certain 'promotions'.

Greeting Cards will be sent via Royal Mail 2nd Class (no tracking).
All Other items will be sent via Royal Mail Tracked 48 (fully tracked).

Once your order has been dispatched, it is out of our control as to when it is delivered.

Royal Mail aim to deliver:
2nd Class within 3-5 working days.
Tracked 48 within 2-3 working days.

We are not responsible for any delays faced by Royal Mail, and Royal Mail kindly ask you wait 10 working days until contacting them to file a lost mail claim.

Express Delivery

All orders selecting Express Delivery will be sent via Royal Mail Tracked 24 (fully tracked).

Once your order has been dispatched, it is out of our control as to when it is delivered.

Royal Mail aim to deliver:
Tracked 24 within 1-2 working days.

We are not responsible for any delays faced by Royal Mail, and Royal Mail kindly ask you wait 10 working days until contacting them to file a lost mail claim.

Next Day Guaranteed

All orders selecting Next Day Guaranteed Delivery will be sent via Royal Mail Special Delivery Guaranteed before 1pm (fully tracked, and requires a signature upon delivery).
Where possible we'll also aim to process these within 1 working day of your order being placed.

Royal Mail guarantee that your order will arrive by 1pm the following day after dispatch (including Saturday).

Special Delivery orders will require a signature to accept the delivery.

Please ensure somebody will be available to accept and sign for the order.
Special Delivery items cannot be left with a neighbour or in your 'safe place'.

Your order will be fully tracked and you will receive a unique tracking reference number once the order has been dispatched.

If nobody is available to accept & sign for the Special Delivery item, it will be taken back to your local Royal Mail Delivery Office, where
they will either try to redeliver the following day or you may be asked to reschedule the delivery or collect the item from the Delivery Office.

Tracking Information

Any orders posted via Royal Mail 2nd Class do not have any tracking details.

Orders sent via Royal Mail Tracked 24 or Royal Mail Tracked 48 include a tracking number with full tracking details.

Orders sent via Special Delivery include a tracking number with full tracking details.

International Delivery

All Greeting Cards will be dispatched via Royal Mail International Standard.
Delivery is estimated to arrive within 7-21 working days after dispatch.
No tracking information will be available.

All other items will be dispatched via Royal Mail International Tracked.
Delivery is estimated to arrive within 7-21 working days after dispatch.
Full tracking information will be available subject to the service offered in the destination country.

US Import Duties

Our items are priced excluding Import Duties. Import Duties will be calculated and added at Checkout.

Your items will be delivered via a Postage Delivery Duties Paid (PDDP) Service, where we will have pre-paid the Import Duties to Customs & Border Protection (CBP) in advance of delivery being made to you.  

Got a Question ?

We've answered all our Delivery FAQs above, if there's something else you'd like to ask about, just get in touch.

We aim to reply to all queries within 48 hours.